Terms and conditions


Bookings

Prices are per accommodation, per night, including breakfast, VAT and daily housekeeping.
Actual prices are valid until December 31, 2022.
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We confirm the reservation once we received a 30% deposit, within 5 days, via bank transfer.

The remainder can be paid:
1) via bank transfer or cash on the date of arrival or
2) via bank transfer or Paypal (subject to a 5% surcharge) before you arrive
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We do not accept credit cards. 
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When booking 4 weeks before arrival the total travel sum must be paid.
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Check-in is  from 16.00h. Please let us know if you want to arrive earlier or after 23.00h.
For a late check-in after 11.00 PM we charge € 10 extra.

We offer storage facilities for your luggage on the day of arrival and departure free of charge if needed.



Cancellation policy

If you want to cancel your reservation, let us know this by sending an email.

Cancellation made more than 30 days before arrival = full deposit refund
Cancellation made between 30 days and 15 days before arrival = 50% of the deposit will be refunded
Cancellation less than 15 days before arrival = no deposit will be refunded. 

Remember too that if you booked your stay through a third party website, please refer to their terms and conditions regarding the cancellation policy for your specific booking, which may be different.

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If you need to cancel because of government restrictions due to Covid-19 we will offer you a voucher of the already paid amount with a validity of 3 years.
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If you choose to cancel a part of your stay whilst here, you will be liable for the full cost of your stay originally booked.
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We advise you to take a (cancellation) travel insurance.



Children

Children younger than 3 years old are only allowed in the studio and apartment.
Please keep in mind there are no special facilities for young children, neither there is a dedicated pool guard.



Food and drinks

For reasons of safety and hygiene it is not allowed to prepare your own drinks and food in our kitchen and / or to consume in the public areas.



Conditions of stay

El Níspero Dulce is a place to relax. We reserve the right to terminate your booking immediately without being liable for any refund or compensation when you engage in unacceptable behavior that causes a disturbance or nuisance to other guests.



Damage

Normally we don’t charge for minor damages but we reserve the right to make a charge on the customer’s invoice if the damage is significant. This is done by a separate invoice that you can use for your travel insurance.



Pets Policy

Pets are not allowed.



Smoking Policy

Smoking is not allowed inside. Smoking is only allowed in the designated areas. 



Mobility

Due to the number of stairs at El Níspero Dulce, it is not suitable for people with mobility issues.



Personal Effects

We are not responsible for loss or robbery of your belongings. Your accommodation is provided with a locked door and we recommend you ensure it is locked when you leave the house.



El Níspero Dulce, 1st of December 2021