Terms and conditions

Covid-19 Policy

We apply the Covid-19 Policy from January 1, 2021 until further notice.

Under the COVID-19 policy we give the possibility to cancel the reservation without additional costs until 7 days before arrival (only applies to direct bookings).

If you cancel because you can´t come due to government restrictions you have 2 options.
(1) We give you a voucher of the already paid amount valid until 31/12/2023 (what we prefer given the actual situation) or
(2) we will refund the already paid amount .

If you cancel because of personal reasons we offer a voucher that will be valid until 31/12/2023.





Bookings

Prices are per room/apartment, per night, including breakfast, VAT and daily housekeeping. Actual prices are valid until December 31, 2021.
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Booking of an accommodation

We confirm the reservation once we received a 30% non-refundable deposit, within 5 days, via bank transfer.

B&B roomsThe remainder will be paid on arrival.
Please note that we accept payment in cash, bank transfer or Paypal (subject to a 5% surcharge).

Studio/ApartmentThe remainder will be paid no later than 4 weeks before arrival 
via bank transfer or via Paypal (subject to a 5% surcharge). -


Booking of a roundtrip
The deposit of the tour is equal to the cost of the stay at the Bed and Breakfast where you make the booking of the roundtrip. After agreement please transfer your deposit to our bank account within 5 days, via bank transfer.

At Bed and Breakfast Cortijo La Haza and Casa Don Carlos you can pay with Master, Visa Card, Debit card; only they are then obliged to charge a 1.5% surcharge. At all the other accommodations it is currently only possible to pay in cash.
We kindly request you to pay the room rate on the moment of arrival.

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We do not accept credit cards. 
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When booking 4 weeks before arrival the total travel sum must be paid.
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Check-in is  from 16.00h. Please let us know if you want to arrive earlier or after 23.00h. For a late check-in after 11.00 PM we charge € 10 extra.



Cancellation policy

If you choose to cancel a part of your stay whilst here, you will be liable for the full cost of your stay originally booked.
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We advise you to take a (cancellation) travel insurance.



Children

Children younger than 3 years old are only allowed in the studio and apartment.
Please keep in mind there are no special facilities for young children, neither there is a dedicated pool guard.



Food and drinks

For reasons of safety and hygiene it is not allowed to prepare your own drinks and food in our kitchen and / or to consume in the public areas.



Conditions of stay

El Níspero Dulce is a place to relax. We reserve the right to terminate your booking immediately without being liable for any refund or compensation when you engage in unacceptable behavior that causes a disturbance or nuisance to other guests.



Damage

Normally we don’t charge for minor damages but we reserve the right to make a charge on the customer’s invoice if the damage is significant. This is done by a separate invoice that you can use for your travel insurance.



Pets Policy

Pets are not allowed.



Smoking Policy

Smoking is not allowed inside. Smoking is only allowed in the designated areas. 



Mobility

Due to the number of stairs at El Níspero Dulce, it is not suitable for people with mobility issues.



Personal Effects

We are not responsible for loss or robbery of your belongings. Your room is provided with a locked door and we recommend you ensure it is locked when you leave the house.



El Níspero Dulce, 9th of January 2021